Transavia Flight Delay Compensation

Transavia flight delay compensation.

How to claim for delayed flight? And how much can you get?

If your flight departs from Europe, lands in Europe, or is within Europe, you are protected by the EU laws — sometimes you can get flight compensation. It doesn’t matter how much your ticket cost and whether or not you have insurance. The nationality and age also don’t matter — all passengers are equally protected. How to claim Transavia compensation for a delayed flight?

One of the options is to let professionals deal with this.

Or, you can pursue flight delay compensation on your own.

Transavia – A Dutch Low-Cost Airline

Transavia is a budget airline based in the Netherlands.

It used to be called transavia.com and is now owned by KLM as part of the Air France-KLM group. The airline operates mainly out of Amsterdam Airport Schiphol with additional bases located at Rotterdam The Hague Airport and Eindhoven Airport. Additionally, Transavia has a subsidiary called Transavia France that operates in France. The airline operates scheduled flights to destinations in Europe, the Middle East, the UK and Africa.

1. Transavia Flight Delay Compensation: EU Regulations

Overall, the EU flight delay compensation rules are simple.

If your flight is 3+ hours late, and the delay is due to the fault of the airline, you can get compensation. This applies to Transavia as well. 

If you’re flying to or from Europe, your flight is delayed for 3 or more hours, and the delay is due to the fault of Transavia, you are eligible to compensation of up to €600. If you are flying with a non-EU airline (Turkish Airlines, Qatar Airways, Thai Airways, etc.), you are protected only on its flights departing from Europe.

Could you be entitled to Transavia flight delay compensation?

Yes, if:

• It’s a 3+ hour delay;
• Delay is due to the fault of Transavia;
• Flight is to/from Europe (EU, EEA, UK).

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.1 Extraordinary Circumstances

There are situations when you aren’t eligible for compensation. 

Flights delayed due to “extraordinary circumstances” are not eligible to compensation. 

If your flight is delayed because of bad weather, natural disaster, terrorism threat, civil unrest or security issues at the airport, the airline is not obliged to pay compensation. All of these events are extraordinary circumstances — situations beyond the control of airlines. You can’t get European flight delay compensation in these situations.

What about strikes? Because some strikes aren’t considered extraordinary circumstances. If it’s a Transavia staff strike, and that causes delay, you might be entitled to compensation. If it’s a strike unrelated to the airline, it’s considered an extraordinary circumstance.

Another thing to remember — always double check what you’re told.

Because not always airlines are telling the real reason for delay. You see, airlines lose a lot of money when they pay compensation to affected passengers. And to avoid this, airlines often reject compensation claims by saying the wrong reason for delay. Be prepared for this. If you are claiming compensation on your own, ask for proof. And be ready for back and forth communication with the airline. If you don’t want this hassle, work with a flight compensation company. They will check your flight and claim compensation on your behalf. Our partners offer such services.

Fill in the claim form on our website and our partners will get back to you.

1.2 How to Calculate the Delay Time?

What really matters is the time of arrival to your destination.

Especially if you have a connecting flight. To calculate the delay time, see how much later you arrive at your final destination. Do not calculate the delay of each individual flight leg.

Flight delay time is calculated based on the actual time of arrival to your destination, specifically, when the doors of the airplane are opened. If the doors are opened 3 or more hours after the original arrival time, you can get compensation. Keep in mind that you can’t calculate the delay time based on the time of departure.

1.3 Right to Care

In Europe you also have a right to care. 

When your flight is delayed for several hours, and you have to wait at the airport until the flight departs, you have a right to care. This also applies to flight cancellations and denied boarding (overbooking). With EU and UK airlines it applies to all their flights.

Transavia must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If the flight is delayed overnight, you should be offered accommodation and transportation from and to the airport as well. In Europe all passengers are eligible for this type of care from the airline.

2. How to Claim Transavia Compensation For Delayed Flight?

How to claim flight delay compensation Transavia owes you?

There are two ways you can do it online.

One of the options is to contact Transavia yourself. Use the contact form on their website. Compose a message and request compensation for flight delay, referring to the EU Regulation (EC) 261/2004. Keep in mind that this process could take months. Be ready to send more messages just to remind the airline about your case. Be persistent.

The second option is — legal representation.

It’s the easiest of the two options.

It is also a hassle-free way of getting compensation. You need to fill in one form, and then you can wait for your compensation to be transferred to your bank account. That’s it. All the communication and negotiation is done by the company. Our partners offer such services.

Read more:

• How to Claim Transavia Compensation?
• Transavia Missed Connection Compensation
• Your Transavia Compensation Claim Is Rejected. What’s Next?

2.1 How Long Does It Take?

It depends on the case.

For some, it’s about 2-3 months. For some, it’s more like 5 months. Sometimes airlines are super slow in communication. Sometimes airlines refer to false reasons to avoid paying compensation. If something like that happens, it’s necessary to take the case to a national enforcement body or court. All of it takes time.

So, getting Transavia flight delay compensation isn’t a short process. 

3. How Much Can You Claim?

The compensation amount is fixed and range from €250 to €600.

How to calculate your Transavia delayed flight compensation?

Use this simple flight delay compensation calculator.

When your destination is within the EU/UK:

When your destination is outside the EU/UK:

There’s one exception. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means €300, not €600).

3.1 Transavia Voucher Refund or Cash?

You might be offered a voucher or coupon instead of compensation.

Majority of airlines were offering coupons during the COVID crisis. 

If you are offered a Transavia voucher instead of compensation or refund, you don’t have to accept it. Refunds and compensations in Europe have to be paid by bank transfer. This is the law.

Read more: Your Transavia Flight Is Delayed. Should You Wait at Home?

Transavia Flight Delay Compensation: FAQ

EU – Non-EU Flights, Tourists

Other Situations

What is your experience? Have you ever received Transavia flight delay compensation? Do you still have questions about Transavia compensation claim procedures and policies? Ask in the comments.